Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the jay 999 platform (https://jay-999.cam). This policy is in effect whenever you visit our website, create an account, make a deposit or withdrawal, or contact our customer support.

jay 999 collects only the information that is reasonably necessary to operate the service. We follow strict rules regarding the transfer of information to third parties, and under no circumstances is a user's personal information sold commercially.

This policy has been prepared in accordance with all applicable laws and regulations of Bangladesh. By using the platform, you confirm that you are at least 21 years of age and that you are voluntarily consenting to this policy.

2 What Types of Information Are Collected

jay 999 may collect the following types of information:

2.1 — Identity and Contact Information

• Full name, date of birth and national ID number (for identity verification)
• Mobile number and email address
• Postal address (if required)

2.2 — Financial Information

• Deposit and withdrawal methods (bKash, Nagad, Rocket)
• Transaction history and amounts
• Mobile wallet number (for verification and payment processing only)

2.3 — Device and Usage Information

• IP address, browser type and version
• Operating system and device information
• Platform login time and session duration
• Information on how long each page was visited

2.4 — Gaming Activity Information

• Play history, bet amounts and results
• Bonus claims and wagering activity
• VIP level and points information

3 Methods of Data Collection

jay 999 collects information in various ways:

• Directly provided information: Information you provide yourself through registration forms, the login page, deposit forms and support chat.
• Automatically collected information: Device and browsing information collected via cookies, web beacons and log files.
• Information received from third parties: Transaction confirmation data from payment processors (bKash, Nagad, Rocket) and data received from identity verification services.

About cookies: Cookies are used to keep our website running properly and to improve the user experience. You can disable cookies from your browser settings, but this may limit some functionality of the platform.

4 Purpose of Data Use

Collected information is used for the following purposes:

• Creating, verifying and managing accounts
• Processing deposit and withdrawal requests
• Activating bonuses, cashback and VIP rewards
• Preventing fraud, money laundering and other illegal activity
• Providing customer service and support
• Monitoring platform security and technical issues
• Meeting applicable legal and regulatory obligations
• Sending promotional information and offers with your consent

jay 999 never sells your personal information to advertisers or marketing agencies. Your gaming activity data may be analysed to ensure responsible gaming — to learn more, please read our Responsible Gaming page.

5 Data Storage and Security

jay 999 uses industry-standard security technology to keep your information safe. All sensitive information stored on our servers is protected by SSL encryption.

• Encryption: TLS/SSL encryption is used for data transfer and storage.
• Access control: Only authorised staff have access to the information they need.
• Periodic audits: Regular system audits are conducted to identify security vulnerabilities.
• Data backup: Secure backup systems are maintained to prevent data loss.

The retention period for data depends on the type of information and legal requirements. Financial transaction records are generally retained for the period specified under applicable law. Even after an account is closed, if there are legal obligations, that information may be retained for a specified period.

6 Sharing Information with Third Parties

jay 999 may share information with third parties in the following limited circumstances:

6.1 — Payment Processors

Necessary transaction information is shared with bKash, Nagad and Rocket to complete financial transactions. These organisations have their own privacy policies.

6.2 — Identity Verification Services

Identity-related information may be shared with trusted verification agencies for account verification and fraud prevention.

6.3 — Legal Authorities

Information may be provided to authorities when required by a court order, a lawful request from an investigating agency, or applicable law. In such circumstances, jay 999 will not go beyond its legal obligations.

6.4 — Technical Service Providers

Limited information may be shared with selected technology partners for server hosting, cybersecurity and analytics services. These partners are contractually bound to keep the information confidential.

7 User Rights

As a user of the jay 999 platform, you have the following rights:

• Right to access: You may request to know what information jay 999 holds about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible if legal retention obligations apply.
• Right to restrict processing: You may request that your information be used only for specific purposes.
• Right to withdraw marketing consent: You may stop promotional communications at any time.
• Right to raise a complaint: If you have an objection regarding the processing of your information, you may contact us directly.

To exercise these rights, contact us via support chat or email. We are available 24/7 in Bengali and English. For general questions, you can also visit our FAQ page.

8 Account Security and Responsibility

You also have an active role to play in keeping your account secure. jay 999 advises that:

• Do not share your password with anyone else.
• Use a strong and unique password — a mix of letters, numbers and special characters.
• If you log in on a public or shared device, log out at the end of your session.
• If you notice unusual activity on your account, notify us immediately.
• Never share an OTP or any verification code with a third party.

jay 999 is not responsible for any loss resulting from sharing your login details with a third party. If you have any suspicion regarding your account's security, contact us immediately.

9 International Data Transfers

Some of jay 999's servers and data processing may operate outside Bangladesh. In such cases, we ensure that the standard of data protection remains consistent with the security requirements described in this policy.

For international data transfers, jay 999 maintains appropriate contractual safeguards. Even when data is transferred to a third country, ensuring its security is our responsibility.

10 Protection of Minors' Information

The jay 999 platform is for persons aged 21 or older only. We do not knowingly collect any personal information from minors.

Age verification is in place at the time of registration. If it comes to our attention that a minor's information has been collected unknowingly, that information will be deleted immediately and the account will be closed. Parents or guardians may contact us if they have any concerns.

11 Policy Changes and Updates

jay 999 reserves the right to update this privacy policy from time to time. If changes are made, the new date will be noted on this page. For significant changes, we will endeavour to notify you at your registered mobile number or email.

If you continue to use the platform after a revised policy has been published, you are considered to have accepted the new policy. We therefore recommend reviewing this page regularly. To get a full understanding of all terms of use of our platform, please also read our About Us page.

12 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact us:

• Live Chat: Use the platform's live chat service for immediate 24/7 assistance — available in Bengali and English.
• Email: [email protected]

After receiving a privacy complaint, we will investigate as quickly as possible and inform you of the outcome. If you are not satisfied with our response, you have the right to approach the relevant legal authority.